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Do you ever wondered at the process of a selling a modular office furniture? The clearer it is in your mind, the easier it is to connect a customer with the product they need. A happy customer is more likely to return for future purchases and helps you build a good reputation. Let us demystify the entire process in these easy steps:
This step is also the most crucial part of the process because here you establish a relationship with your customer that leads them to trust you.
They should be able to see you as trustworthy and dependable before they are able to trust your information and judgment. Be open, approachable and try to put your customers at ease.
Gather as much information as you can about your customer's needs:
· Do they need this modular office furniture for the hospital, school, government or company ?
· Who will use it?
· What will they use it for?
· How much usage will it get?
· What shape and size is the room?
The most important skill throughout this process is the ability to listen and ask questions based on the information the customer provides. Do not make a push to narrow things down too quickly, as the customer might need some time to formulate their needs.
Once you determine your customer's needs, you're ready to move on to specifics such as size, shape, style and color. It is time to pick out choose the right color or pattern.
You will also be able to help pick out a style that goes with your customer's environment.
It is surprising how often a sale is lost by never asking for it. After you have zeroed in on a product, ask the customer if they're ready to wrap up the sale.